iSingWorship

Frequently Asked Questions

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Frequently Asked Questions
Support

IMPORTANT: The majority of issues we receive relate to out of date versions of the app. If you experience any issues, please firstly make sure that you are running the latest version.

You can download the latest version of iSingWorship here.

Search our Frequently Asked Questions:

(or click questions below to reveal their answers).


Q) I have purchased some songs in the iSingWorship store but they haven’t appeared on my device - how can I get them?

If you have brought Essential songs you will need iSingWorship version 3 or greater to be able to play them. It is available on our Download Page.

Otherwise open the iSingWorship app, log into your iSingWorship account and wait a few seconds for your songs to show up in the list below. Then tap on the relevant ‘Download’ button next to each song to download your purchased song(s) onto your device.


Q) I am receiving a strange 'Failed to download subscribables' message on start-up. Is this a problem?

To remove this message please download the latest version here:

Download Page

If you are running on an iPhone/iPad there will be a new release shortly to fix this issue.


Q) I sometimes find the female voices too high or the male voices too low. Why is this?

All our recordings are produced and intended to be used as a resource for congregations to sing along with rather than a standard recording to be listened to. Because of this, our songs are always recorded in the most congregation friendly key possible.

This is always a compromise and it means that male vocals will always be a bit lower than would be ideal and female vocals a bit higher. The extent of this varies from song to song but obviously, we are at the mercy of how the original songs have been written. We simply cannot make songs in the best keys for the original singers as it would render them useless as a resource for a mixed congregation.

You can find out more about this here.


Q) I am intermittently hearing static or a digital noise during playback. How can I get rid of this?

If you are using a wireless connection, please check that the connection is working correctly.

Otherwise try the following: a) Click on the 'mixer' icon at the bottom right of the playing view, b) Scroll down and click on "Advanced Settings" and c) Turn "Use advanced buffering" to "Off".


Q) I have purchased a song and tried downloading it in iSingWorship but get an "804" download error code - how can I download it?

Please note that new iSingWorship songs are only usable in the latest iSingWorship app. It is available here.


Q) Why do I need a CCLI streaming plus license to stream iSingWorship songs online?

The original CCLI streaming license covered the use of the songs (publishing) rather than the use of the recordings themselves so that license was intended for streaming with live musicians.

CCLI have now introduced the new CCLI streaming plus license which covers the use of pre-recorded tracks for streaming online. Every recording found in our library is safely covered by this license.

You can find a helpful reporting guide on this page


Q) I am having problems running the app on my device.

Firstly, please make sure that you are running a compatible device and that you have the latest version of the app. We are regularly updating it with improvements and fixes, you can download the latest version here:

Download Page

If you’re still having problems, please contact us via the form below giving us as many details as possible.


Q) How do I cancel my subscription?

You can manage your subscriptions here.


Q) I am getting a maximum sessions error message, can you help?

You can log out of all your devices here:

Logout All Devices


Q) I have forgotten my iSingWorship password, what should I do?

You can reset your iSingWorship password on this page:

Reset Password Page


Q) I want to use iSingWorship songs in PowerPoint, Pro Presenter or another media software package how can I do this?

Songs purchased from the iSingWorship store come in a custom format and are only compatible with the iSingWorship app. However, all the same songs are also available in standard MP4 lyric video format from our sister site www.worshiplyricvideos.com. These can be used in all the major media players and presenter software packages.


Q) When running iSingWorship on Windows, the eternal screen is mirroring my computer screen rather than just displaying the lyrics, how do I change this?

a) Press the Windows logo key + P on your keyboard and then select "Extend" or,

b) Right-click on the desktop background and select "Display Settings". Scroll down to a section called "Multiple displays" and change the setting to "Extend these displays".

iSingWorship should automatically recognise the change and display just the lyrics on the external screen.


Q) Can I suggest a song for inclusion in iSingWorship?

Yes, please do! We're extremely keen to produce songs that people actually want to use in iSingWorship and we're constantly working to produce all the most requested songs as quickly as possible. In order to request a favourite song, please visit this page. We will post updates about new songs as they become available on this site as well as the social media pages.


Q) I am interested in iSingWorship for use in my church but we have several different people involved in our worship team. Can each of them use the same purchased songs on their devices?​

You can download and play your purchased songs on multiple different platforms (PC, iOS, macOS, Android).

Using iSingWorship, you can log in to your account and play your purchased songs on 3 different devices simultaneously.

Using iSIngWorship Plus, you can log into your account and play songs on 5 different devices simultaneously.

If you want to play songs on more than 5 devices at the same time, you will need to set up additional accounts.


Q) Someone in our church purchased some iSingWorship songs using their own account but then left. Can we copy those purchased songs over to our new account?

We are not able to allow for any copyrighted media to be duplicated over different accounts which is in line with our music publishing obligations. Therefore in this situation, the previously purchased songs are legally owned by the person who purchased them and the new user would need to purchase songs or subscribe to iSingWorship Plus under the new account.


Q) I am having billing or purchasing problems, what should I do?

Please contact us via the form below and we will do our best to help.


Q) I can't reset my password, what should I do?

Firstly, please check your spam folder. If it's still not working, please contact us via the form below and we will do our best to help.


Q) Can you call me back (or can I call you)?

Unfortunately, we are not in a position to offer phone support as we are a small not for profit organisation based in the UK with limited work hours and users all around the world. However, if you send us a message using the form below, we will do our very best to help you.


Q) How secure is my credit card and personal data when purchasing songs via the iSingWorship web store?

iSingWorship does not transmit or store any credit card details. Our credit card processing is provided by Stripe, the US based online payments processor. Card information is transferred directly between your computers browser and Stripe's web servers. The only information iSingWorship receives and stores is your name, email address, encrypted password and which songs/products you have purchased.

All information is transmitted using secure internet connections and stored on secure web servers. This is to comply with UK data protection laws and Payment Card Industry Data Security Standards. If you want to know more about Stripe, please visit: https://stripe.com/about


Q) I have purchased some songs in iSingWorship, if I then delete and re-install the app how do I get my songs back?

If you go into the song store on your device, log into your iSingWorship account and press the 'Purchased' tab, you will see a list of any songs you have previously purchased ready for download.


Q) Can I import songs from my existing iTunes or other libraries into iSingWorship?

Only songs designed especially for use in the iSingWorship app will work. All iSingWorship songs have to be recorded and mixed into individual stems and then encoded into an advanced file format using SATT™ (smooth audio transition technology) processing software. The resulting files not only contain split audio files with lyrics and chords but lots of other data to make sure the music section changes sound good.


Q) I purchased some songs a few years ago in the old Apple iOS app but now I can't find them.

The ability to transfer songs from the legacy version ran for 2 years but has now expired due to some changes Apple have made. We recommend you subscribe to the app to get access to all the new features as well as the entire library of songs.


Q) Can I stream lyrics and music wirelessly from iSingWorship?

This is possible but entirely depends on the equipment you are using. If you are normally able to stream video and audio from your device, then this should also work when running iSingWorship.


Q) How can I display iSingWorship from an iPhone/iPad wirelessly to a display?

You can mirror your iPhone, iPad or iPod touch to a TV or Mac by doing the following:

  1. Connect your iPhone, iPad or iPod touch to the same Wi-Fi network as your Apple TV, AirPlay 2-compatible smart TV or Mac.
  2. Open Control Centre:
    • On iPhone X or later, or iPad with iPadOS 13 or later: swipe down from the top right-hand corner of the screen.
    • On iPhone 8 or earlier, or iOS 11 or earlier: swipe up from the bottom edge of the screen.
  3. Tap the "Screen Mirroring" (two rectangles) icon.
  4. Select your Apple TV, AirPlay 2-compatible smart TV or Mac from the list.
  5. If an AirPlay passcode appears on your TV screen or Mac, enter the passcode on your iOS or iPadOS device.

To stop mirroring your iOS or iPadOS device, open Control Centre, tap Screen Mirroring, then tap Stop Mirroring. Or press the Menu button on your Apple TV Remote.


Q) Do I need a CCLI number to use the app?

If you wish to display song lyrics on a large screen for your congregation, then you should enter your church CCLI number into the app. This also covers use for any other groups meeting as part of your church’s activities (such as small groups, kids groups, outreach events etc). For more information on CCLI, please visit their website at www.ccli.com


Q) I don’t have a support question but I have a suggestion for a new feature, how can I contact you?

We very much welcome user feedback and suggestions for iSingWorship. If you have an idea you would like to share with us, please contact us via the form below.

You could also fill out our latest user survey here.


Q) I had a discount on my subscription but it's now ended, is this correct?

Yes, discounts are given for previously purchased songs but these are only valid for 1 year. If you cancel your subscription, you will still have access to any songs you prevously purchased.


Q) Can I print out the lyrics and chords?

It's not possilbe to do this due to the music publishing legalaties involved. However, you can purchase iSingWorship compatible chord charts from The Worship Zone on this page: www.theworshipzone.com/charts


Q) I am not getting your reply to my question, what has happened?

Please check your spam folder. If you still dont see a reply from us, if possible please let us know an alternative email address where we could reach you.



If you can't find an answer to an issue above, please contact us via this form and we will do our best to help:

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