IMPORTANT: The majority of issues we receive relate to out of date versions of the app. If you experience any issues, please firstly make sure that you are running the latest version.
You can download the latest version of iSingWorship here.
Q) When I use the cloud synchronisation why do my arrangements and playlists do not update correctly?
Q) The song I have purchased does not allow me to change the sections, background or volumes - why?
Q) Why are there 'Update' buttons beside the songs??
Q) I have purchased some songs in the iSingWorship store but they haven’t appeared on my device - how can I get them?
Q) I sometimes find the female voices too high or the male voices too low. Why is this?
Q) I am intermittently hearing static or a digital noise during playback. How can I get rid of this?
Q) I have purchased a song and tried downloading it in iSingWorship but get an "804" download error code - how can I download it?
Q) Why do I need a CCLI streaming plus license to stream iSingWorship songs online?
Q) I am having problems running the app on my device.
Q) How do I cancel my subscription?
Q) I am getting a maximum sessions error message, can you help?
Q) I have forgotten my iSingWorship password, what should I do?
Q) I want to use iSingWorship songs in PowerPoint, Pro Presenter or another media software package how can I do this?
Q) When running iSingWorship on Windows, the eternal screen is mirroring my computer screen rather than just displaying the lyrics, how do I change this?
Q) Can I suggest a song for inclusion in iSingWorship?
Q) I am interested in iSingWorship for use in my church but we have several different people involved in our worship team. Can each of them use the same purchased songs on their devices?
Q) Someone in our church purchased some iSingWorship songs using their own account but then left. Can we copy those purchased songs over to our new account?
Q) I am having billing or purchasing problems, what should I do?
Q) I can't reset my password, what should I do?
Q) Can you call me back (or can I call you)?
Q) How secure is my credit card and personal data when purchasing songs via the iSingWorship web store?
Q) I have purchased some songs in iSingWorship, if I then delete and re-install the app how do I get my songs back?
Q) Can I import songs from my existing iTunes or other libraries into iSingWorship?
Q) I purchased some songs a few years ago in the old Apple iOS app but now I can't find them.
Q) Can I stream lyrics and music wirelessly from iSingWorship?
Q) How can I display iSingWorship from an iPhone/iPad wirelessly to a display?
Q) Do I need a CCLI number to use the app?
Q) I don’t have a support question but I have a suggestion for a new feature, how can I contact you?
Q) I had a discount on my subscription but it's now ended, is this correct?
Q) Can I print out the lyrics and chords?
Q) I am not getting your reply to my question, what has happened?
Q) I am receiving a strange 'Failed to download subscribables' message on start-up. Is this a problem?